QUALITY MANAGEMENT SYSTEM ON BASIS OF ISO 9000 OF SPECIALISED MEDICAL CARE FOR PATIENTS WITH SPINE TRAUMA

Abstract

The issues of quality management of specialized medical care to patients with spine trauma are discussed. The quality management system (QMS), which meets the requirements of international standard ISO 9001: 2000 has been developed, introduced, and certified ensuring high-quality medical service to a consumer. The key and auxiliary processes of medical service life cycle, their sequence and interaction are defined and described in detail. The complex standard Organization of Treatment and Diagnosis Process of Medical Care Rendering in Clinics of Novosibirsk RITO has been introduced in clinical departments providing a highly specialized help for spine traumas of various genesis. For standardization of the volume of medical services in RITO the programs of examination and treatment has been developed and introduced. They consist of uniform standards of diagnostic, therapeutic and preventive procedures, terms of hospital stay and requirements to treatment results. Introduction of QMS permits to raise significantly functioning potency and effectiveness of specialized medical institution in the field of spine surgery, quality of services rendering to patients with spine trauma, and satisfaction of consumers and other interesting parties.